Complaints

First European Title Insurance Company Ltd is committed to providing the highest standards of service. However, should you need to complain, we will do all we can to resolve your complaint quickly and fairly. If you are not happy with any aspect of our service, or that of a third party service provider whom we have instructed, please let us know immediately by getting in touch using the following details:

Email – complaints@firsteuropean.eu

Post – Attn: Compliance Department, First European Title Insurance Company Ltd, Signature - Portomaso Business Centre, Portomaso, St. Julian’s, STJ 4011, Malta

N.B. – When sending e-mails you should not include any personal, financial or other confidential details, as this method is not a secure way of delivering information.

We will attempt to resolve your complaint quickly. If we cannot, or further investigation is required, we will advise you of the next steps. We will aim to issue you a final response letter explaining the results of our investigations and our decision within five days of receipt of your initial complaint, or alternatively, if further investigations are required, we will write to you to explain why and advise you of an anticipated resolution date.

Within eight weeks of the receipt of your initial complaint, we will either issue a final response or a response which explains why we are not in a position to make a final response and the next steps.

Office of the Arbiter for Financial Services

If you are not satisfied with our decision or if after eight weeks you are unhappy with the time taken to resolve your complaint, you can refer your complaint to the Office of the Arbiter for Financial Services who can be contacted at Office of the Arbiter for Financial Services, First Floor, St Calcedonius Square, Floriana, FRN 1530, Malta or by telephone on (+356) 8007 2366 or (+356) 21 249 245. Further information can be found on the Arbiter’s website: www.financialarbiter.org.mt